FAQs

What is the PrimeCare health group?

The PrimeCare health group is a provider network that represents the combined services of many of this area's finest doctors and hospitals. When you choose PrimeCare, you choose a network of doctors and hospitals that is one of the area's largest and most comprehensive.

Who is the PrimeCare health group?

The PrimeCare health group is a provider network that includes CHI St. Alexius Health  and Mid Dakota Clinic in addition to 10 regional hospitals, more than 90 regional clinics, 600 doctors and other health professionals in 65 specialty areas.. Our members represent experienced, trusted, and proven medical providers in the region. We may have individual names and services, but you can be assured that members of the PrimeCare health group work together as a provider network to best serve your healthcare needs.

Why should I choose PrimeCare?

When you choose PrimeCare, you have access to:

  • A group of professionals committed to excellence and quality care
  • Providers with long-standing presence and tradition
  • The doctors and services of your choice
  • Personalized wellness and education
  • Advanced technology

This is different from what you may have heard about other networks. Other networks may choose your doctor for you.

Does this mean I can't choose my own doctor?
In PrimeCare, you choose. You make the choice. You can choose the doctors and services you've come to know and trust. Whether it is your family doctor or a specialist, you choose the doctor you want to see.

Please see our Network Directory for your PrimeCare doctor selection.


Does PrimeCare have all the healthcare services I need?

PrimeCare health group offers a complete range of healthcare services, expertise, and the latest technology. In addition to your family doctor, we offer access to everything from specialty care and chiropractic care to hospital care and home care.

What if I need some special treatment not available locally?

The PrimeCare health group is a full-service network. Very few services are not available within the network. Your PrimeCare provider will make referrals to very specialized healthcare services and facilities if necessary.

Do I need a referral to see a doctor?

You may. Often, patients aren't able to make direct appointments with certain specialists because of the need for preliminary testing. In these cases, a medical referral is required from your primary care doctor in order to make an appointment with the specialist. Be sure to check with your primary care doctor or the specialist's scheduler for more information.

Do I need a referral for insurance purposes?

You can go to any PrimeCare doctor without an insurance referral. Insurance referrals are only required for medical care outside the PrimeCare network and out of state. However, insurance referrals are provided only if the services are not available within the PrimeCare health group.

Will my healthcare be limited?

If you need to see a doctor, call a PrimeCare doctor and make an appointment. It's that simple.

Will I be denied health services?

PrimeCare is committed to providing appropriate medical care.

How do I get in to see the doctor?

Appointments can be made directly with your provider, by phone or online appointment scheduling, where available. Please see our Network Directory to view a listing of doctors, specialties and clinics.

If you need a specialist and don't know who to see, contact your family physician.

How do health care networks control costs?

A healthcare network creates a relationship between you (the patient), your doctor, your employer and your insurance company. Each has a responsibility to ensure appropriate medical care. This results in quality care and controlled costs.

Why should I enroll in PrimeCare?

Choosing a network is a decision that really does matter. PrimeCare is committed to providing excellent care. That is evident by the national recognition awarded to our medical center and providers.

Over 90 percent of our doctors are board certified in their chosen professions. The PrimeCare healthcare team includes more than 2,500 doctors, nurses, therapists, technicians, specialists, and other support personnel. Many of these team members are recognized nationally and by their peers for their contributions to health, healing, and hands-on patient care.

CHI St. Alexius Health is among two percent of hospitals nationwide that are verified "trauma centers" by the American College of Surgeons.

CHI St. Alexius Health, with the cardiac services provided by the doctors from CHI St. Alexius Health Heart & Lung Clinic is nationally recognized for cardiac care and was named by US News & World Report* Top Hospital in North Dakota in 2013-2014 and 2014-2015.

* Study conducted by Solucient LLC, a medical research company, www.solucient.com.